General Maintenance

Posted 2 months ago

RESPONSIBLE FOR:            Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.

JOB OUTLINE:                     Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.

TASKS:                                       Maintenance Technician 

  • Respond and attend to guest repair requests
  • Welcome and acknowledge all guests according to company standards anticipate and address guests
  • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.
  • Communicate with different types of people to comprehend what they want and to provide them with information and assistance.
  • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
  • Ability to interpret readings from meters & gauges and other measuring units. 
  • Ability to prioritize and organize work assignments.
  • Ability to work under pressure situations and exercise good judgements
  • Ability to focus attention on details, speed and accuracy.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information
  • Ability to ensure security of guest room access and hotel property.
  • Ability to read and understand test equipment, measuring devices, and safety manuals.
  • Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.
  • Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. 
  • Program TV’s and perform general housekeeping and engineering-related inventory duties.
  • Test, troubleshoot and perform basic repair on all types of equipment.
  • To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
  • To operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
  • To be available for any emergencies and act in engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
  • To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
  • Read and understand blueprints, schematic drawings, and technical parts breakdown.
  • Carry out specific oral and written instructions.
  • Maintain maintenance inventory and requisition parts and supplies as needed. 
  • Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Maintains the hotel facility and related equipment in a safe and efficient manner.
  • Train and instruct other members of the staff through sharing of knowledge and skills. 
  • Performs other duties as assigned by superior


Working for a busy 4 Star Hotel in a highly aggressive and competitive market.

The tasks given in the job description are intended only as a guide to the main tasks associated with the job and in no way are intended to restrict any individual performance of other duties as required by the company.

As is legally expected by the Health and Safety Authority Act XXVII of 2000, the employee shall be expected to cooperate with the employer in all Health and Safety issues so as to safeguard his own health and safety and that of other persons who can be affected by his course of work.  Failure to do so will result in disciplinary actions against the employee.

Job Features

Job CategoryMaintenance

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