REPORTS TO: Executive Housekeeper
RESPONSIBLE FOR: Housekeeping Operations
JOB OUTLINE: The Housekeeping Supervisor assists in overseeing and managing the day-to-day operations of the Housekeeping Department, maintaining the high standards of service and cleanliness. Responsibilities include, but are not limited to, supporting the Executive Housekeeper, motivating, and directing line employees to ensure consistent and outstanding productivity in turndown, guest room and public area services, training and counselling staff in duties and policies, providing guest assistance and satisfaction, and completing all necessary administrative duties and reports.
Assigns employees their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment and takes corrective action. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Coordinates work activities among departments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies. Evaluates records to forecast department personnel requirements. Makes recommendations to improve service and ensure more efficient operation. Prepares reports concerning room occupancy, payroll, and department expenses. Performs cleaning duties in cases of emergency or staff shortage. Examines hotel to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Attends staff meetings to discuss company policies and guest complaints.To delegate duties to accordingly. Issues supplies and equipment to workers.To be responsible for the sales and revenue, profits & losses Establishes standards and procedures for work of housekeeping staff.Any other duties may be assigned to you from time to time by the Management. Advises manager, front office, or reservations of rooms ready for occupancy. Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports. Assist the Housekeeper by screening job applicants, to hire new employees, and recommends promotions, transfers, and dismissals.
HEALTH AND SAFETY CLAUSES To regularly keep abreast of Health and safety regulations and ensure that within the areas managed legal compliance is 100% achieved.
To ensure that all personnel within the department continuously abide to Company Health and Safety policies.
To monitor the Health & Safety objectives for the Company, ensuring necessary resources (employees, structure, assets etc.) are set up to achieve these objectives.
Working for a busy 4 Star Hotel in a highly aggressive and competitive market.
The tasks given in the job description are intended only as a guide to the main tasks associated with the job and in no way are intended to restrict any individual performance of other duties as required by the company.
As is legally expected by the Health and Safety Authority Act XXVII of 2000, the employee shall be expected to cooperate with the employer in all Health and Safety issues so as to safeguard his own health and safety and that of other persons who can be affected by his course of work. Failure to do so will result in disciplinary actions against the employee.